Our work with North Ridge Pumps was a perfect example of our need to adapt to the Coronavirus pandemic. During this time, we moved to conducting 'virtual demos 'with our customers, utilising software such as Teams and Zoom. We engraved some plates for North Ridge Pumps via video which was then sent to them for inspection.
The N-Lase Desktop was identified as the right solution for North Ridge Pumps. The Desktop is compact but still feature rich, with a robust enclosure to withstand the harshest manufacturing environments.
Having found the right solution, our production team got to work building the laser here at our HQ in Whitchurch – we are proud to have the ‘Made in Britain’ badge on all our laser systems.
Our engineers installed the machine at North Ridge Pumps and provided a full day of training for the team, to ensure that they were able to get the most out of their machine with knowledge of basic functions and mark settings. Our inhouse tech team in Whitchurch are always on hand at the end of the phone should our customer’s need additional assistance or any technical support.